Behind The Scenes

The Magicians Behind The Curtains Of New York Hotels

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A glass attendant’s glove at the Baccarat Hotel. Credit Hiroko Masuike/The New York Times

I’ve previously shared about Baccarat Hotel, my home away from home in New York. Last week, The New York Times published a great piece about glass attendants at the Baccarat, along with other “magicians behind the curtain” at some of New York’s most outstanding hotels.

Find out about the people who take care of the details that impact the whole experience from Café Carlyle to the Peninsula New York in “They Maintain a Hotel’s Patina of Opulence” on nytimes.com.

ESTATE MANAGERS: HELPFUL HINTS FROM FRETTE LINENS

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3 helpful hints for all estate managers from Adele Martin, EMC corporate member from Frette linens on Rodeo Dr.
1-Understand and know the difference between the cotton sateen and poplin properties for your principals sheets.
Crisp poplin or linen might be a nice alternative for summer.
2-Know the duvet weights. Adele recommends substituting a lighter filler for the summer. Also know if house guests have allergies and accommodate those guests by having in stock hypo-allergenic pillows and fillers.
3- Make sure that staff ALWAYS washes linens in cold water only for longevity.No starches or fabric softener as they will yellow the linens and towels and the softeners will coat the towels causing them to lose their absorption.

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GENERATOR PROBLEM SOLVED

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Today generator services, Jeff more specifically came out and performed a pressure test that revealed the water was non operative… As a result water pump has to replaced.

PUNK HALLOWEEN

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OK So this year my principals have decided to go as punk rockers!!! First shot… The accessories.

GENERATOR ISSUE

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During my walk around the estate today I discovered the generator is leaking badly…. See pics…. Stay tuned for solution. It’s always something. Oddly enough, it was on the list to be serviced this week.

VENDOR GIFT FROM GREEN TREE LA

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This was waiting for my principals today at the house from an appreciative vendor, Green Tree Landscaping, a corporate member of Estate Managers Coalition. These small gestures go a long way!! Thanks Guys!!